Duct Cleaning FAQs

• Overview

  DuctDudes is committed to promptly and accurately addressing customer service requests submitted through our website. This policy outlines the process for handling these requests, ensuring clear communication and effective service planning based on the information provided by clients.

  Policy Details

  • Request Submission and Response Time:
  • • Customers can submit service requests via our online form at DuctDudes Quote Request.
    • DuctDudes aims to respond to all requests by the end of the next business day, providing timely acknowledgment and initial assessment.
  • Quotation Process:
  • • Quotations for services are based on the details provided in the request form. It is imperative that the requesting party accurately describes the service needed and the characteristics of their air system and property.
    • The accuracy of the initial quotation is contingent upon the completeness and precision of the information provided.
  • Scope of Work and Charges:
  • • If the information submitted is found to be inaccurate or incomplete, the scope of work and associated charges may be adjusted accordingly.
    • DuctDudes reserves the right to revise quotations or service plans based on the actual conditions encountered during an onsite assessment or service execution.
  • Onsite Assessment Requirement:
  • • For certain services or complex systems, an onsite assessment may be necessary to provide an accurate quotation. This assessment helps ensure that the proposed service plan and pricing reflect the specific needs and conditions of the client’s property and air system.
  • Client Responsibility:
  • • Clients are responsible for providing detailed and accurate information about their service needs, systems, and property conditions. Misinformation or lack of detail can affect service planning and costs.
  • Confirmation and Agreement:
  • • Upon providing a quotation, DuctDudes will seek confirmation from the client to proceed with the outlined scope of work and charges. This confirmation signifies the client’s agreement to the terms of the service and associated costs.

  Commitment to Transparency

  DuctDudes values transparency in our service request and quotation process. This policy ensures that both parties have a clear understanding of the service scope, requirements, and financial implications, fostering a trustworthy and reliable service experience.

  
  

• Please remove all personal belongings and breakables away from the vents and the furnace where the technician will need to set up the equipment.
• Ensure all in-door pets are secure before the technician arrives.
• Reserve parking directly in front of the entrance door to the furnace

Like all things, there are levels to the quality of work that duct cleaning can provide depending on the methods used to clean your HVAC system.

Yes, in most of our homes, the customers are home doing work or just going about their day. We enjoy interacting with our customers and explaining the process before the technician gets started with the process. We also always do a walk-through with our customers to count all the vents amongst other important tasks during the arrival and walkthrough.

The duct cleaning process depends on the square footage, design, and accessibility of the ductwork, and the condition of the duct system (i.e. amount of dust and debris that we will be removing.) An average-size home of 2500 sqft typically takes between 2-1/2 hours.

Air duct cleaning works by removing dirt, dust, and other debris from the ductwork. To do this, DuctDudes uses the most powerful and up-to-date equipment and the most effect